Discover more about Claims with Anansi

• How do I make a damage claim?
• How do I make a loss claim?
• How long does it usually take to process a claim for shipping insurance?
• How and when are claims paid?
• What proof of value is required for a claim?
• Will the insurance still payout if the carrier says the parcel was never shipped despite their system showing as dispatched?
• Are items that are in a courier’s network for a long period, but fail to be delivered, deemed as lost?
• Is there a risk that the Anansi platform would not work and the insurance product not payout?
• How do I file a claim for shipping insurance? What is the claims process?
• When are claims paid?
• What happens if a merchant does a counter claim and goes directly to the shipper?