---
title: Discover more about Claims with Anansi - Frequently Asked Question
description: Discover more about Claims with Anansi |
---

[![company logo](https://help.withanansi.com/hs-fs/hubfs/Anansi-logo-2.png?height=120&name=Anansi-logo-2.png)](https://www.withanansi.com) 

[Frequently Asked Question](https://help.withanansi.com/)

- [Discover more at withanansi.com](https://withanansi.com)

 Discover more about Claims with Anansi

- [Anansi Shipping Insurance and Coverage](https://help.withanansi.com/anansi-shipping-insurance-and-coverage) 
    - [Shipping Insurance Overview](https://help.withanansi.com/anansi-shipping-insurance-and-coverage#shipping-insurance-overview)
    - [Overview of Anansi Shipping Insurance](https://help.withanansi.com/anansi-shipping-insurance-and-coverage#overview-of-anansi-shipping-insurance)
    - [Couriers and coverage](https://help.withanansi.com/anansi-shipping-insurance-and-coverage#couriers-and-coverage)
- [About Anansi](https://help.withanansi.com/about-anansi)
- [Getting Started with Anansi](https://help.withanansi.com/getting-started-with-anansi)
- [Discover more about your Anansi Policy](https://help.withanansi.com/discover-more-about-your-anansi-policy)
- [Discover more about Claims with Anansi](https://help.withanansi.com/discover-more-about-claims-with-anansi)
- [Account and billing](https://help.withanansi.com/account-and-billing)
- [The Anansi Technology](https://help.withanansi.com/the-anansi-technology)
- [Complaints](https://help.withanansi.com/complaints)

[Back to home](https://help.withanansi.com/)

1. [Frequently Asked Question](https://help.withanansi.com/)
2. Discover more about Claims with Anansi

- [Anansi Shipping Insurance and Coverage](https://help.withanansi.com/anansi-shipping-insurance-and-coverage) 
    - [Shipping Insurance Overview](https://help.withanansi.com/anansi-shipping-insurance-and-coverage#shipping-insurance-overview)
    - [Overview of Anansi Shipping Insurance](https://help.withanansi.com/anansi-shipping-insurance-and-coverage#overview-of-anansi-shipping-insurance)
    - [Couriers and coverage](https://help.withanansi.com/anansi-shipping-insurance-and-coverage#couriers-and-coverage)
- [About Anansi](https://help.withanansi.com/about-anansi)
- [Getting Started with Anansi](https://help.withanansi.com/getting-started-with-anansi)
- [Discover more about your Anansi Policy](https://help.withanansi.com/discover-more-about-your-anansi-policy)
- [Discover more about Claims with Anansi](https://help.withanansi.com/discover-more-about-claims-with-anansi)
- [Account and billing](https://help.withanansi.com/account-and-billing)
- [The Anansi Technology](https://help.withanansi.com/the-anansi-technology)
- [Complaints](https://help.withanansi.com/complaints)

# Discover more about Claims with Anansi

###### - [How do I make a damage claim?](https://help.withanansi.com/how-do-i-make-a-damage-claim) - [How do I make a loss claim?](https://help.withanansi.com/how-do-i-make-a-loss-claim) - [How long does it usually take to process a claim for shipping insurance?](https://help.withanansi.com/how-long-does-it-usually-take-to-process-a-claim-for-shipping-insurance) - [How and when are claims paid?](https://help.withanansi.com/how-are-claims-paid) - [What proof of value is required for a claim?](https://help.withanansi.com/what-proof-of-value-is-required-for-a-claim) - [Will the insurance still payout if the carrier says the parcel was never shipped despite their system showing as dispatched?](https://help.withanansi.com/will-the-insurance-still-payout-if-the-carrier-says-the-parcel-was-never-shipped-despite-their-system-showing-as-dispatched) - [Are items that are in a courier’s network for a long period, but fail to be delivered, deemed as lost?](https://help.withanansi.com/are-items-that-are-in-a-couriers-network-for-a-long-period-but-fail-to-be-delivered-deemed-as-lost) - [Is there a risk that the Anansi platform would not work and the insurance product not payout?](https://help.withanansi.com/is-there-a-risk-that-the-anansi-platform-would-not-work-and-the-insurance-product-not-payout) - [How do I file a claim for shipping insurance? What is the claims process?](https://help.withanansi.com/how-do-i-file-a-claim-for-shipping-insurance-what-is-the-claims-process) - [When are claims paid?](https://help.withanansi.com/when-are-claims-paid) - [What happens if a merchant does a counter claim and goes directly to the shipper?](https://help.withanansi.com/what-happens-if-a-merchant-does-a-counter-claim-and-goes-directly-to-the-shipper)

[![company logo](https://help.withanansi.com/hs-fs/hubfs/Anansi-logo-1.png?height=120&name=Anansi-logo-1.png)](https://www.withanansi.com)

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- [Discover more at withanansi.com](https://withanansi.com)
- [Help Centre](https://help.withanansi.com/)