While we aim to provide the highest standard of service, we understand that dissatisfaction can arise during our relationship. Therefore, we remain attentive to any complaint.
If your complaint concerns the administration of your Policy or the management of a claim please contact the Team at
- Anansi: Email: Complaints@withanansi.com
- Address: 153 Fenchurch Street, London, EC3M 6BB
In addition, if your complaint is about the Insurer, you can contact the Insurer directly. The details of your insurer will be included in your policy documentation with their details.
If you remain dissatisfied after we have considered your complaint, or if you have not received a ‘final response letter’ within 8 weeks of your complaint, you may, if eligible, be able to refer your complaint to the Financial Ombudsman Service.
- Address: Financial Ombudsman Service, Exchange Tower, London E14 9SR.
- Telephone: 0800 023 4567 (from fixed lines)
- or 0300 123 9123 (from mobiles)
- Email: complaint.info@financial-ombudsman.org.uk
Further information about the Financial Ombudsman Service can be found at www.financial-ombudsman.org.uk.
You may be entitled to compensation if the Insurer is unable to meet its obligations.
Further information about the scheme is available on the FSCS website www.fscs.org.uk or by contacting the FSCS directly:
- Address: 10th Floor, Beaufort House, 15 St Botolph Street, London EC3A 7QU.