--- title: Frequently Asked Question description: Discover more about Claims with Anansi --- [Skip to content](https://help.withanansi.com/migration/discover-more-about-claims-with-anansi#main-content) English Show submenu for translations ![Anansi-logo-2.png\]](https://help.withanansi.com/hs-fs/hubfs/Anansi-logo-2.png?height=40&name=Anansi-logo-2.png) Open main navigation Close main navigation - English Show submenu for translations - Discover more at withanansi.com Discover more at withanansi.com Hi welcome to Anansi, how can we help you? - There are no suggestions because the search field is empty. 1. [Frequently Asked Question](https://help.withanansi.com/migration) 2. [Discover more about Claims with Anansi](https://help.withanansi.com/migration/discover-more-about-claims-with-anansi) - [Anansi Shipping Insurance and Coverage](https://help.withanansi.com/migration/anansi-shipping-insurance-and-coverage#main-content) - [Shipping Insurance Overview](https://help.withanansi.com/migration/anansi-shipping-insurance-and-coverage#shipping-insurance-overview) - [Overview of Anansi Shipping Insurance](https://help.withanansi.com/migration/anansi-shipping-insurance-and-coverage#overview-of-anansi-shipping-insurance) - [Couriers and coverage](https://help.withanansi.com/migration/anansi-shipping-insurance-and-coverage#couriers-and-coverage) - [About Anansi](https://help.withanansi.com/migration/about-anansi) - [Getting Started with Anansi](https://help.withanansi.com/migration/getting-started-with-anansi) - [Discover more about your Anansi Policy](https://help.withanansi.com/migration/discover-more-about-your-anansi-policy) - [Discover more about Claims with Anansi](https://help.withanansi.com/migration/discover-more-about-claims-with-anansi) - [Account and billing](https://help.withanansi.com/migration/account-and-billing) - [The Anansi Technology](https://help.withanansi.com/migration/the-anansi-technology) - [Complaints](https://help.withanansi.com/migration/complaints) # Discover more about Claims with Anansi - [How do I make a damage claim?](https://help.withanansi.com/migration/how-do-i-make-a-damage-claim) - [How do I make a loss claim?](https://help.withanansi.com/migration/how-do-i-make-a-loss-claim) - [How long does it usually take to process a claim for shipping insurance?](https://help.withanansi.com/migration/how-long-does-it-usually-take-to-process-a-claim-for-shipping-insurance) - [How and when are claims paid?](https://help.withanansi.com/migration/how-are-claims-paid) - [What proof of value is required for a claim?](https://help.withanansi.com/migration/what-proof-of-value-is-required-for-a-claim) - [Will the insurance still payout if the carrier says the parcel was never shipped despite their system showing as dispatched?](https://help.withanansi.com/migration/will-the-insurance-still-payout-if-the-carrier-says-the-parcel-was-never-shipped-despite-their-system-showing-as-dispatched) - [Are items that are in a courier’s network for a long period, but fail to be delivered, deemed as lost?](https://help.withanansi.com/migration/are-items-that-are-in-a-couriers-network-for-a-long-period-but-fail-to-be-delivered-deemed-as-lost) - [Is there a risk that the Anansi platform would not work and the insurance product not payout?](https://help.withanansi.com/migration/is-there-a-risk-that-the-anansi-platform-would-not-work-and-the-insurance-product-not-payout) - [How do I file a claim for shipping insurance? What is the claims process?](https://help.withanansi.com/migration/how-do-i-file-a-claim-for-shipping-insurance-what-is-the-claims-process) - [When are claims paid?](https://help.withanansi.com/migration/when-are-claims-paid) - [What happens if a merchant does a counter claim and goes directly to the shipper?](https://help.withanansi.com/migration/what-happens-if-a-merchant-does-a-counter-claim-and-goes-directly-to-the-shipper) See less ▼ [![Chill listening crop-3](https://help.withanansi.com/hs-fs/hubfs/Anansi-logo-1.png?width=201&height=54&name=Anansi-logo-1.png "Chill listening crop-3")](https://www.withanansi.com) Copyright © 2026, Anansi